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Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.
Payment policy
1. Payment Terms
All sessions are to be prepaid.
Payment must be completed before the session booking is confirmed.
Session confirmation is subject to successful payment.
A session will only be scheduled and locked once the payment is received in full.Payment instructions (UPI, bank transfer, or cash) will be shared during the booking process.
Timely payments ensure your preferred slot.
Clients are encouraged to make payments promptly to avoid scheduling delays or slot unavailability.If two consecutive session slots go unpaid, no further sessions will be booked until outstanding payments are cleared.
Accepted payment modes:
UPI, bank transfer, or cash.Extended session policy:
Sessions may organically extend by 5–10 minutes for closure.
If a session exceeds 15 minutes, the additional time will be charged on a prorated basis.
2. Cancellation, Rescheduling & Missed Appointment Policy
This policy is designed to ensure that session slots are used effectively and made available to others in need when possible.
Cancellation/Rescheduling with More than 24 Hours’ Notice:
No cancellation fee will be charged. Payments made will either be transferred to your next session or fully refunded, depending on your preference.Cancellation/Rescheduling within 24 Hours of Session:
If cancelled between 24 and 12 hours before the session, 50% of the session fee will be charged.
If cancelled within 12 hours, the full session fee will be charged.
Therapist-Initiated Cancellations/Rescheduling:
In the rare case the therapist must cancel or reschedule a session, any advance payment will be fully refunded or carried forward, as per the client’s preference.Missed Appointments or Last-Minute Cancellations (within 2 hours):
These will be treated as no-shows, and the full session fee will be charged with no refund or carry-forward.Exceptions:
In exceptional circumstances (e.g., medical emergencies), the therapist may choose to waive part or all of the cancellation fee at their discretion.Refund Process:
Refunds, where applicable, will be processed within 5–7 business days from the time of request.
