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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

Privacy Policy

• Mandatory Consent and Informed Consent:
Your informed consent is mandatory before beginning the therapy process. You will be required to complete a consent form at the start of therapy. This informed consent will include:

  • A valid government-issued photo ID for verification purposes.

  • An emergency contact person to be reached only in critical situations, such as a medical or safety emergency.

• Confidentiality:
All information shared during therapy sessions is strictly confidential and will not be disclosed without your explicit consent.

• Exceptions to Confidentiality:
Confidentiality may be breached in specific circumstances, including but not limited to:

  • If there is an imminent risk of harm to yourself or others.

  • If required by law or court order.

  • If there is suspected abuse, neglect, or exploitation of a minor, elder, or vulnerable individual.

  • If you experience an emotional crisis or have thoughts of harming yourself or others (e.g., suicidal or homicidal ideation), confidentiality may be overridden to ensure your immediate safety by involving emergency services or healthcare professionals.

• Sharing Information with Other Professionals:
Basic information may be shared with psychiatrists or other health professionals who are part of the treating team. This will only be done with your explicit consent and when deemed crucial for your treatment.

• Digital Communication and Data Security:
For virtual therapy sessions or digital communication, every effort will be made to ensure secure platforms and encrypted channels to protect your privacy. However, while secure, no platform can guarantee absolute confiedentiality in digital communnication.

  • Cultural, Neurodivergent, and Queer Affirmative Sensitivity:
    We are committed to maintaining an inclusive, culturally sensitive, neurodivergent-friendly, and queer-affirmative space that respects all identities, ensuring that all clients, regardless of gender, sexual orientation, or background, feel safe, validated, and supported.

  • No Audio/Video Recording:
    Recording of therapy sessions, whether audio or video, is strictly prohibited to ensure privacy and confidentiality for both the client and the therapist.

  • Therapy Notes and Assessments:
    Therapy notes and assessment records will be securely stored for two years after your last session. After this period, the records will be destroyed through proper channels to maintain confidentiality and privacy.

  • Emergency Situations:
    We do not provide emergency interventions. In the event of an emotional crisis or thoughts of self-harm or harm to others, it is essential to immediately contact emergency psychiatric services, a healthcare professional, or a local mental health crisis helpline.

  • Termination of Therapy:
    Therapy may be terminated at any time by either the client or therapist, ideally after mutual discussion. If needed, the therapist will assist with transitioning to another professional for continued care.

  • Feedback Mechanism:
    Clients are encouraged to provide feedback about their therapy experience to help improve services and maintain a transparent and supportive therapeutic relationship.

  • Limitations of Therapy:
    Please note that therapy is not a substitute for medical treatment or emergency psychiatric services. In the case of medical or psychiatric emergencies, immediate professional help should be sought.

  • Commitment to Privacy:
    All records and data collected as part of the therapy process will be securely stored and used solely for therapeutic purposes in compliance with ethical guidelines.