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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Session Guidelines

1. Sessions

1.1 Booking and Rescheduling:
To arrange or modify appointments, please reach out via email or the professional mobile number provided. I aim to respond within 24 hours on business days. Please note that I may not be available on weekends, holidays, or during planned breaks.

1.2 Initial Consultation:
Our first meeting, lasting approximately 50 minutes, will be dedicated to understanding your unique circumstances and needs. This session also provides an opportunity to address any questions about my methods or the therapeutic process.

1.3 Ongoing Sessions:
If we agree to proceed, we will schedule 50-minute sessions at mutually convenient times. For specific needs, such as relationship counselling, extended sessions of 100 minutes may be arranged.

1.4 Session Frequency:
The frequency of sessions will be tailored collaboratively, based on your goals and requirements. Therapy is most effective when approached as a sustained process rather than a quick remedy. Regular engagement supports meaningful exploration and long-term growth.

2. Emergency Support

If you are in urgent need of assistance and cannot reach me, please contact your family doctor or visit the nearest emergency facility. While I am here to support your therapeutic journey, I am not equipped to provide emergency care. Your immediate safety is always the highest priority.

3. Holistic Interventions

3.1 Complementary to Medical Care:
Therapy is a valuable tool for emotional and psychological growth but is not a replacement for medical treatment. If medical concerns arise, I encourage you to consult with a healthcare provider and share relevant treatment information to ensure coordinated care.

3.2 Addressing Self-Harm or Suicidal Thoughts:
If you experience thoughts of self-harm or suicide, it is crucial to inform me promptly. Together, we can take appropriate steps to ensure your safety and well-being.

4. Confidentiality

Confidentiality is a fundamental aspect of our work together. Everything discussed in sessions will remain private, with the following exceptions:

4.1 Potential Harm:
If there is a risk of harm to yourself or others, I may need to contact your emergency contact, GP, or another healthcare professional to ensure your safety.

4.2 Legal Obligations:
I am required to disclose certain information if mandated by law (MHCA, 2017).

5. Concluding Therapy

5.1 Your Decision:
You are free to conclude therapy at any time. To facilitate a smooth transition, I recommend discussing your decision during a session so we can plan an appropriate ending and review your progress.

5.2 My Recommendation:
If I determine that your needs would be better met by another professional or if the scope of your concerns exceeds my expertise, I will provide referrals to ensure you receive the appropriate support.

Delay in Sessions

In case the client is delayed:

If you anticipate being late for a session, inform the therapist beforehand.
If you join late, the therapist may not extend the session as they have back-to-back appointments.
If no contact is established and you have not joined within 15 minutes, the therapist may log out, and the full session charge will apply.

In case the therapist is delayed:

The therapist will keep you informed.
The therapist will make up for the lost time by either:
- Extending the session.
- Offering extra time in the following session, depending on the variables during the situation.

The therapist is primarily available for sessions by appointment. While we strive to provide support in urgent situations, we are not equipped to handle ongoing or critical emergencies, such as the immediate risk of self-harm.

If you or someone you know requires urgent assistance in such cases, we strongly encourage reaching out to any of the following helplines:

Call: icallhelpline.org | Phone: 022-25521111

Vandrevala Foundation Phone: +91 730 459 9836 / +91 730 459 983

Tele-Manas: https://telemanas.mohfw.gov.in | Phone: 1800 891 4416

These helplines are confidential and specifically trained to handle emergencies.

Mind's Treasure